In the wake of the challenges faced by EcoCash over the last two days, NetOne have not wasted any time pouncing on fed up Econet subscribers.
Fair play?
A disgruntled customer tagged NetOne in their tweet disclosing how fed up they were with Econet:
Hello @assam_kim we welcome you with open arms, please note we can do a number matching of your last 6 digits and you get to join the network that cares with the affordable rates, kindly DM us your mobile number for assistance.^VM
advertisement— NetOne Cellular (@NetOneCellular) July 3, 2018
This wasn’t the only tweet with disgruntled customers wanting to make the switch:
Thank you @Dr_Wabantu please kindly DM us your intended last 6 digits and we will gladly confirm for you and advise.^VM
— NetOne Cellular (@NetOneCellular) July 3, 2018
Hello @AbelDNsingo thank you for the inquiry, may you please kindly DM us your intended number for further assistance, we appreciate the wise move to join the network that cares!^VM
— NetOne Cellular (@NetOneCellular) July 3, 2018
A sentiment shared on Twitter by one person is that NetOne trying to capitalize on EcoCash’s woes is unethical. That was one of the funniest tweet I’ve seen since EcoCash started facing their ‘technical challenges.’ I don’t know why one would be of that thinking, but to me it just seems logical that rival telcos would obviously love to poach subscibers from each other and one of the best way to do so would be capitalizing on poor service by a fellow rival.
Thank you @RobsonChishanga for airing your thoughts with us, however please note we are providing the information as requested for from clients who are more than willing to join our network at their own free will.^VM
— NetOne Cellular (@NetOneCellular) July 3, 2018
Econet are walking down a risky path…
Obviously, this is not an intentional disruption but that doesn’t change the fact that this outage is a massive inconvenience to Zimbabweans.
Many people have continued using Econet regardless of being disgruntled with the cost of data compared to rivals, especially NetOne. The OneFusion offering has meant many users have either bought a second SIM card or have outright abandoned Econet since the data offerings can’t be compared. One of the main reasons why people have stuck to Econet is because of the EcoCash service and the convenience it offered.
It’s a bit worrying when this convenience is stripped away and depending on how bad of a problem this is (EcoCash won’t disclose just how bad the situation is or how widespread) these are the things that get people fed up with services and maybe EcoCash fails to realise how quickly the tide can turn. There has been a short and meaningless communication and their point and when I look at this situation closely, I think this is disrespectful to consumers and subscribers who are the people who put MNOs in positions of power.
l also want my numbers matched , its bout time I go for better services
— Blessing Sando (@blizingsento) July 3, 2018
Tinokutambirai nemufaro mukuru kuno kuNetOne, tofananidza nhare dzenyu (number matching) pa NetOne line, 50 cents chete nechitupa chenyu ku NetOne shop chero ipi zvayo iri pedyo nemi munenge matove pa network ine rudo nemi.^VM
— NetOne Cellular (@NetOneCellular) July 3, 2018
Silence speaks volumes
Econet did not even bother to send customers messages notifying them of the outage (I didn’t get one), which has led to subscribers continuing to attempt transacting even though they run the risk of losing their money and going through multiple loops to get their money back.
I’m sure this silence adds to the frustration of many customers and it would be better if EcoCash were being direct or at least giving timelines as to when this issue will be solved or at least disclosure of what is going on instead of just sticking to the cliché “technical challenges” statement.
What happens when the one reason why many are still subscribed to Econet is no longer as compelling? Time will tell…
Also Read: Supa Mandiwanzira Thinks EcoCash Dominance Could Be Disastrous
EcoCash is a mobile money transfer facility which is run by Econet Wireless Zimbabwe. The facility has grown in leaps and bounds since its inception and is arguably the largest mobile money transfer agent considering the huge sums of transactions that the platform is said... Read More About EcoCash
Econet Wireless Zimbabwe, a subsidiary of Econet Wireless International, is the first and largest mobile network services provider in Zimbabwe. The telecoms giant became popular with its products and services such as Buddie. It has established branches in different corners of the country and enjoys... Read More About Econet
NetOne Zimbabwe was the first mobile phone operator in Zimbabwe, the company was launched in 1996. The company is a privately owned company in which the Zimbabwe government has a stake and was formed as a subsidiary of the Posts and Telecommunications. Corporation (PTC). Service... Read More About NetOne
The post Ongoing EcoCash Issues Prompt NetOne To Invite Disgruntled Econet Subscribers To Join Their Service appeared first on Techzim.
